Shipping & Returns

Effective Date: 30th April, 2024.

Welcome to Trooworths Nigeria Limited ("Trooworths"). The following policy details our practices regarding shipping and returns for all purchases made through our website. Your satisfaction is paramount, and we strive to ensure a seamless experience with every transaction.

Shipping Policy

1. Shipping Methods and Costs
   1. We offer various shipping methods to meet your needs. The available shipping options and costs will be presented during the checkout process.
   2. Shipping costs are based on the weight of your order and the shipping method selected. Total shipping charges will be displayed at checkout before completion of your purchase.
2. Delivery Times
   1. Delivery times vary depending on the shipping method chosen and the destination. We provide estimated delivery times at checkout.
   2. While we do our best to meet these delivery times, they are not guaranteed and may be affected by factors beyond our control.
3. International Shipping
   1. We offer international shipping to selected countries. International customers are responsible for customs duties, taxes, and other fees incurred.
   2. Please note that international shipments may be subject to delays due to customs and import processes.
4. Order Tracking
   1. Once your order is shipped, we will provide you with a tracking number via email so you can track your order's progress.

Returns Policy

1. Return Eligibility
   1. Items can be returned within 30 days of receipt if they are in their original condition and packaging.
   2. Some items may not be eligible for return, including but not limited to opened software, custom-made products, and perishable goods. Please check the product details for specific return information before making a purchase.
2. How to Initiate a Return
   1. To initiate a return, please contact our customer service team at Trooworths Nigeria Limited, Ground Floor Left Wing, Silverbird Galleria, Plot 133, Ahmadu Bello way, Victory Island, Lagos, Nigeria. with your order number and reason for return. We will guide you through the process.
   2. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
3. Refunds
   1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
   2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
4. Exchanges
   We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us using the contact form and send your item to our returns address.

Contact Us
If you have any questions regarding your order, shipping, or returns, please contact us. We are here to help and ensure your satisfaction with every purchase.

Changes to This Policy
Trooworths reserves the right to update or modify this policy at any time without prior notice. Your continued use of our website and services after any such changes indicates your acceptance of the new Shipping & Returns Policy.

Please review this policy periodically for any changes.

Thank you for shopping with Trooworths. We appreciate your business and strive to provide the best service possible.