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How we use cookies and similar technologies on our website
Last Updated: 13th December, 2025
This Cookie Policy explains how Trooworths Retail Outlets Ltd. ("Company", "we", "us", or "our") uses cookies and similar tracking technologies when you visit our website at www.trooworths.com ("Website").
By continuing to browse or use our Website, you agree to our use of cookies as described in this Policy. If you do not agree to our use of cookies, you should adjust your browser settings accordingly or refrain from using our Website.
This Cookie Policy should be read together with our Privacy Policy, which provides more information about how we collect, use, and protect your personal data.
Trooworths Retail Outlets Ltd. is a company registered in Nigeria with Company Registration Number RC 8725932.
Cookies are small text files that are placed on your computer, smartphone, tablet, or other device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners useful information about how their sites are being used.
Cookies can be "persistent" or "session" cookies:
Persistent Cookies: These cookies remain on your device for a set period of time or until you delete them. They are activated each time you visit the website that created the cookie.
Session Cookies: These cookies are temporary and are deleted from your device when you close your web browser. They allow websites to link your actions during a browser session.
Cookies can also be classified as "first-party" or "third-party" cookies:
First-Party Cookies: These are set by the website you are visiting (in this case, Trooworths) and can only be read by that website.
Third-Party Cookies: These are set by a domain other than the website you are visiting. They are often used for advertising and analytics purposes.
In addition to cookies, we may use other similar technologies to track and store information:
Web Beacons (Pixel Tags): Small graphic images (also known as "clear GIFs" or "tracking pixels") embedded in web pages or emails that allow us to track page views, email opens, and other user actions.
Local Storage: A technology that allows websites to store data locally on your device, similar to cookies but with larger storage capacity. This includes HTML5 local storage and browser cache.
Session Storage: Similar to local storage but the data is only stored for the duration of the browser session.
Device Fingerprinting: A technique that collects information about your device's configuration (such as browser type, screen resolution, and installed plugins) to create a unique identifier.
Mobile Identifiers: Unique identifiers associated with your mobile device, such as Advertising IDs on iOS and Android.
When we refer to "cookies" in this Policy, we include these similar technologies unless otherwise specified.
We use cookies and similar technologies for various purposes, including:
a) Essential Operations: To enable core website functionality, such as page navigation, access to secure areas, and shopping cart features. Without these cookies, the Website cannot function properly.
b) Authentication: To recognize you when you log in to your account and maintain your session as you navigate through different pages.
c) Security: To protect your account and our Website from fraudulent activity, unauthorized access, and other security threats.
d) Preferences: To remember your settings and preferences, such as language, currency, and display preferences.
e) Performance and Analytics: To collect information about how you use our Website, which pages you visit, and any errors you encounter. This helps us improve our Website's performance and user experience.
f) Marketing and Advertising: To deliver relevant advertisements and measure their effectiveness. These cookies may track your browsing activity across different websites.
g) Social Media: To enable social media features and allow you to share content on social platforms.
5.1 Strictly Necessary Cookies
These cookies are essential for the Website to function and cannot be switched off in our systems. They are usually set in response to actions you take, such as logging in, adding items to your cart, or filling in forms. You can set your browser to block these cookies, but some parts of the Website will not work.
Examples include: session ID cookies, authentication cookies, shopping cart cookies, and security cookies.
5.2 Performance and Analytics Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us understand which pages are the most and least popular and see how visitors move around the site.
We use services such as Google Analytics to collect this information. All information these cookies collect is aggregated and therefore anonymous.
5.3 Functionality Cookies
These cookies enable the Website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
Examples include: language preference cookies, location-based cookies, and cookies that remember your display preferences.
5.4 Targeting and Advertising Cookies
These cookies may be set through our Website by our advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on other sites. They work by uniquely identifying your browser and device.
If you do not allow these cookies, you will experience less targeted advertising.
5.5 Social Media Cookies
These cookies are set by social media services we have added to the Website to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building a profile of your interests.
Below is a list of the main cookies we use on our Website:
Strictly Necessary Cookies:
PHPSESSID - Session cookie that maintains your session state across page requests. Expires when you close your browser.
troo_cart - Stores your shopping cart contents. Expires after 30 days.
troo_auth - Authentication token for logged-in users. Expires after 7 days or on logout.
troo_csrf - Security token to prevent cross-site request forgery attacks. Expires when you close your browser.
Performance and Analytics Cookies:
_ga, _gid, _gat - Google Analytics cookies used to distinguish users, throttle request rate, and track visitor behavior. Expire after 2 years, 24 hours, and 1 minute respectively.
Functionality Cookies:
troo_lang - Stores your language preference. Expires after 1 year.
troo_currency - Stores your preferred currency. Expires after 1 year.
troo_recent - Stores recently viewed products. Expires after 30 days.
Targeting and Advertising Cookies:
_fbp - Facebook pixel cookie used for advertising purposes. Expires after 3 months.
IDE, DSID - Google advertising cookies used to serve targeted advertisements. Expire after 1-2 years.
This list may be updated from time to time as we add new features or integrate new services.
Some cookies on our Website are set by third parties. We work with various third-party service providers who may set cookies on your device when you visit our Website. These include:
Google (Analytics and Advertising): We use Google Analytics to understand how visitors interact with our Website. Google may also set advertising cookies. For more information, visit Google's Privacy Policy.
Facebook: We use Facebook Pixel for advertising and analytics purposes. For more information, visit Facebook's Privacy Policy.
Payment Processors: Our payment partners (such as Interswitch, Paystack, and Flutterwave) may set cookies to facilitate secure payment processing.
Social Media Platforms: When you use social sharing buttons on our Website, the respective social media platforms may set cookies.
We do not have control over third-party cookies. Please refer to the respective third parties' privacy policies for more information about their cookie practices.
8.1 Cookie Consent: When you first visit our Website, you will see a cookie banner that allows you to accept or customize your cookie preferences. You can change your preferences at any time by clicking on the "Cookie Settings" link in our Website footer.
8.2 Browser Settings: Most web browsers allow you to control cookies through their settings. You can typically find these settings in the "Options" or "Preferences" menu of your browser. The following links provide information on how to manage cookies in common browsers:
c) Apple Safari
8.3 Opting Out of Analytics: You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
8.4 Advertising Opt-Outs: You can opt out of interest-based advertising by visiting:
a) Digital Advertising Alliance
If you choose to disable or block cookies, please be aware that:
a) Some features of our Website may not function properly or may become unavailable.
b) You may not be able to log in to your account or complete purchases.
c) Your shopping cart may not retain items between sessions.
d) Your preferences and settings may not be saved.
e) You may see more generic advertising that is not tailored to your interests.
f) We may not be able to remember your cookie consent preferences, meaning you may see the cookie banner on every visit.
We recommend keeping at least strictly necessary cookies enabled to ensure the best possible experience on our Website.
Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites you visit indicating that you do not want to be tracked.
Currently, there is no universally accepted standard for how websites should respond to DNT signals. As such, our Website does not currently respond to DNT signals. However, you can still manage your cookie preferences using the methods described in Section 8 above.
We will continue to monitor developments in DNT technology and may update our practices accordingly.
Information collected through cookies may constitute personal data under the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws.
You have certain rights regarding the personal data collected through cookies, including:
a) Right to Access: You can request information about the personal data we hold about you.
b) Right to Rectification: You can request correction of inaccurate personal data.
c) Right to Erasure: You can request deletion of your personal data in certain circumstances.
d) Right to Object: You can object to the processing of your personal data for certain purposes.
e) Right to Withdraw Consent: Where we rely on your consent to use cookies, you can withdraw that consent at any time.
For more information about your data protection rights and how to exercise them, please see our Privacy Policy or contact us using the details provided below.
Our Website is not intended for children under the age of 18. We do not knowingly collect personal information through cookies from children under 18.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate action.
We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.
When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we may also provide additional notice, such as a banner on our Website or an email notification.
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.
Your continued use of our Website after any changes to this Policy constitutes your acceptance of the updated Policy.
This Cookie Policy should be read in conjunction with:
a) Privacy Policy - Explains how we collect, use, and protect your personal data.
b) Terms and Conditions - The terms governing your use of our Website.
c) Dispute Resolution Policy - How we handle disputes and complaints.
If you have any questions about this Cookie Policy or our use of cookies, please contact us:
Trooworths Retail Outlets Ltd.
Company Registration: RC 8725932
Website: www.trooworths.com
Data Protection Inquiries:
Email: Contact Admin
General Support:
Email: Contact Support
We are committed to addressing your concerns about cookies and your privacy.
Our team is here to help you understand how we protect your privacy.
Contact Support
By continuing, you agree to Trooworths' Terms & Conditions and Privacy Policy