Sell on Trooworths

Seller Requirements

To become a seller on Trooworths, you must meet the following requirements:

• Trooworths Account: You must have a registered and verified Trooworths customer account
• Valid Identification: Government-issued ID (National ID, Driver's License, or International Passport)
• Bank Account: A Nigerian bank account in your name or business name for receiving payments
• Phone Number: Active Nigerian phone number for communication and verification
• Email Address: Valid email address for order notifications and updates
• Product Images: High-quality photos of products you intend to sell

For Business Sellers (Optional but Recommended):

• CAC Business Registration Certificate
• Tax Identification Number (TIN)
• Business bank account
• Physical business address

How to Apply

Follow these steps to submit your seller application:

1. Create or Log In to Your Account:
   If you don't have a Trooworths account, create one here. If you already have an account, log in.
2. Go to Seller Centre:
   From your account dashboard, navigate to "Become a Seller" or "Seller Centre".
3. Complete the Application Form:
   Fill in your business information, contact details, and the product categories you wish to sell.
4. Upload Required Documents:
   Upload clear copies of your ID, bank details, and any business documents.
5. Review and Submit:
   Review your application for accuracy, agree to the Seller Terms and Conditions, and submit your application.
6. Wait for Approval:
   Our team will review your application within 2-5 business days. You'll receive an email notification once approved.

Seller Fees & Commissions

We believe in transparent pricing. Here's what you need to know about our fees:

Commission Structure:

• Registration Fee: FREE - No cost to create a seller account
• Listing Fee: FREE - No charge for listing products
• Sales Commission: 5-15% per sale (varies by category)
• Payment Processing: Included in commission

Commission by Category:

Getting Paid

We ensure timely and secure payments to all our sellers:

Payment Schedule:

• Payment Cycle: Weekly settlements every Friday
• Processing Time: 1-3 business days to reach your bank
• Minimum Payout: ₦1,000 (balances below this roll over)
• Payment Method: Direct bank transfer to your registered account

Payment Hold Period:

For new sellers, payments are held for 7 days after delivery confirmation to protect against fraud and disputes. As you build your seller reputation, this hold period may be reduced.

Viewing Your Earnings:

• Access your Seller Dashboard to view real-time earnings
• Download detailed payment reports and invoices
• Track pending, processing, and completed payments
• Set up payment notifications via email or SMS

Seller Responsibilities

As a Trooworths seller, you agree to:

• Accurate Listings: Provide truthful product descriptions, images, and pricing
• Quality Products: Sell only genuine, high-quality products that match your listings
• Timely Shipping: Ship orders within the promised timeframe (typically 1-3 business days)
• Customer Service: Respond to customer inquiries within 24 hours
• Returns & Refunds: Honor our return policy and process refunds promptly
• Legal Compliance: Ensure all products comply with Nigerian laws and regulations
• Tax Obligations: Handle your own tax obligations as required by law
• Inventory Management: Keep your inventory levels accurate and updated

Seller Support

We're committed to helping you succeed. Here's how we support our sellers:

• Dedicated Seller Support Team: Get help with account issues, orders, and payments
• Seller Academy: Free training resources, guides, and best practices
• Community Forum: Connect with other sellers and share experiences
• Performance Insights: Analytics to help you improve your sales
• Marketing Support: Tips and tools to promote your products

Contact Seller Support:

Email: Seller Support
Phone: +234 904 410 0001
Support Hours: Monday - Saturday, 8 AM - 8 PM (WAT)

Terms & Policies

Before becoming a seller, please review our policies:

• Terms and Conditions
• Seller Agreement
• Privacy Policy
• Shipping & Return Policy
• Prohibited Items Policy
• Dispute Resolution Policy

Frequently Asked Questions

Q: Is it free to become a seller on Trooworths?

A: Yes! Creating a seller account and listing products is completely free. We only charge a commission when you make a sale.

Q: How long does seller approval take?

A: Most applications are reviewed within 2-5 business days. You'll receive an email once your application is approved or if we need additional information.

Q: Can I sell without a business registration?

A: Yes, individuals can sell on Trooworths. However, registered businesses may enjoy additional benefits and higher trust from customers.

Q: How do I price my products?

A: You set your own prices! We recommend researching competitor prices and factoring in our commission to ensure profitability.

Q: What if a customer wants to return a product?

A: You must honor our return policy. If a return is approved, you'll be notified and the refund will be deducted from your next payout.

Q: Can I sell in multiple categories?

A: Absolutely! You can list products in any of our approved categories. Just ensure you have the expertise to handle products in each category.