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Your privacy matters to us. Learn how we protect your information.
Last Updated: 13th December, 2025
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We never sell your personal information
Clear information about data usage
Welcome to the Privacy Policy of Trooworths Retail Outlets Ltd. ("Company", "we", "us", or "our"). We are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.trooworths.com ("Website"), use our mobile applications, or engage with our services (collectively, "Services").
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
Trooworths Retail Outlets Ltd. is registered in Nigeria with Company Registration Number RC 8725932.
We collect information that you provide directly to us, information collected automatically, and information from third-party sources.
Account Information: When you create an account, we collect your name, email address, phone number, password, and delivery address.
Profile Information: You may choose to provide additional information such as your profile photo, date of birth, and gender.
Transaction Information: When you make a purchase, we collect payment information, billing address, delivery address, and purchase history.
Communication Information: When you contact us, we collect the content of your messages, including emails, chat messages, and customer support inquiries.
Review and Feedback: When you leave product reviews or feedback, we collect the content you submit along with your display name and rating.
Device Information: We collect information about your device, including device type, operating system, unique device identifiers, browser type, and language settings.
Usage Information: We collect information about how you use our Services, including pages visited, products viewed, search queries, click patterns, and time spent on pages.
Location Information: We may collect approximate location information based on your IP address or, with your consent, more precise location data from your mobile device.
Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities. See Section 8 for more details on cookies.
Social Media: If you link your account to social media platforms, we may receive information from those platforms in accordance with their privacy policies.
Payment Providers: Our payment processing partners may share transaction information necessary to complete your purchases.
Delivery Partners: Our logistics partners may share delivery status and confirmation information.
We use the information we collect for the following purposes:
a) Process and fulfill your orders, including payment processing and delivery coordination.
b) Create and manage your account.
c) Provide customer support and respond to your inquiries.
d) Send transactional communications such as order confirmations, shipping updates, and receipts.
a) Analyze usage patterns to improve website functionality and user experience.
b) Develop new features, products, and services.
c) Conduct research and analytics to understand customer preferences.
d) Test and troubleshoot new products and features.
a) Provide personalized product recommendations based on your browsing and purchase history.
b) Customize the content and offers you see on our Website.
c) Remember your preferences and settings.
a) Send promotional emails, SMS messages, and notifications about offers, discounts, and new products (with your consent where required).
b) Inform you about changes to our policies or terms.
c) Send newsletters and marketing communications you have subscribed to.
a) Detect, prevent, and address fraud, security breaches, and other illegal activities.
b) Enforce our Terms and Conditions and other policies.
c) Protect the rights, property, and safety of Trooworths, our users, and others.
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, delivery services, email communication, customer support, analytics, and marketing. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Payment Processors: When you make a payment, your payment information is processed by secure third-party payment gateways such as Interswitch, Paystack, or Flutterwave. We do not store your complete credit/debit card information on our servers.
4.3 Delivery Partners: We share your name, phone number, and delivery address with logistics partners to fulfill your orders.
4.4 Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
4.5 Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
4.6 With Your Consent: We may share your information for other purposes with your explicit consent.
4.7 Aggregated or De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
a) Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers. Sensitive data is encrypted at rest using industry-standard encryption algorithms.
b) Access Controls: Access to personal information is restricted to authorized employees, contractors, and agents who need to know that information to process it on our behalf.
c) Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant payment gateways.
d) Regular Security Assessments: We conduct regular security assessments and vulnerability testing to identify and address potential security risks.
e) Incident Response: We have procedures in place to detect, investigate, and respond to data security incidents.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you provide information at your own risk.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
Account Information: We retain your account information for as long as your account is active. If you close your account, we will delete or anonymize your information within 90 days, except where we need to retain it for legal purposes.
Transaction Records: We retain transaction records for a minimum of 6 years to comply with tax and accounting regulations in Nigeria.
Marketing Preferences: We retain records of your marketing preferences and opt-out requests indefinitely to ensure we honor your choices.
Communication Records: Customer support communications are retained for up to 3 years to help us improve our services and resolve any disputes.
When we no longer need to retain your information, we will securely delete or anonymize it.
You have certain rights regarding your personal information:
7.1 Access: You have the right to request access to the personal information we hold about you. You can view much of this information directly through your account dashboard.
7.2 Correction: You have the right to request that we correct any inaccurate or incomplete personal information. You can update most information directly in your account settings.
7.3 Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (such as where we need to retain information for legal purposes).
7.4 Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
7.5 Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails, updating your communication preferences in your account settings, or contacting us directly.
7.6 Cookie Preferences: You can manage your cookie preferences through your browser settings. See Section 8 for more information.
To exercise any of these rights, please contact us using the information provided in Section 13. We will respond to your request within 30 days.
We use cookies and similar tracking technologies to collect and store information when you visit our Website.
Essential Cookies: These cookies are necessary for the Website to function properly. They enable core functionality such as security, account authentication, and shopping cart management. You cannot opt out of these cookies.
Analytics Cookies: These cookies help us understand how visitors interact with our Website by collecting anonymous information about page visits, traffic sources, and user behavior.
Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.
Advertising Cookies: These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
Most web browsers are set to accept cookies by default. You can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that if you disable cookies, some features of our Website may not function properly.
You can also manage your advertising preferences through industry opt-out tools such as the Digital Advertising Alliance's opt-out page.
Our Website may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party services.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party services you access through our Website.
The inclusion of any link does not imply our endorsement of the linked website or service.
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately.
If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information from our servers.
Your information may be transferred to and processed in countries other than Nigeria where our service providers operate. These countries may have data protection laws that are different from the laws of Nigeria.
When we transfer your information internationally, we take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable data protection laws.
By using our Services, you consent to the transfer of your information to countries outside Nigeria.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.
If we make material changes to this Privacy Policy, we will notify you by email (if you have provided one), through a notice on our Website, or as otherwise required by applicable law.
Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Trooworths Retail Outlets Ltd.
Data Protection Officer
Company Registration: RC 8725932
Website: www.trooworths.com
Customer Support: Contact Support
We will respond to your inquiry within 30 days.
This Privacy Policy is designed to comply with the Nigeria Data Protection Regulation (NDPR) and the Nigeria Data Protection Act (NDPA). As a data controller, we are committed to upholding the principles of data protection, including:
a) Lawfulness, Fairness, and Transparency: We process personal data lawfully, fairly, and in a transparent manner.
b) Purpose Limitation: We collect personal data for specified, explicit, and legitimate purposes and do not process it in a manner incompatible with those purposes.
c) Data Minimization: We collect only the personal data that is adequate, relevant, and limited to what is necessary for the purposes for which it is processed.
d) Accuracy: We take reasonable steps to ensure that personal data is accurate and, where necessary, kept up to date.
e) Storage Limitation: We retain personal data only for as long as necessary for the purposes for which it was collected.
f) Integrity and Confidentiality: We implement appropriate security measures to protect personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC).
Our team is here to help you understand how we protect your personal information.
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By continuing, you agree to Trooworths' Terms & Conditions and Privacy Policy